Crisp

Send messages and manage conversations in Crisp live chat. In Appbricx, your workflows and server functions call it by name once it is connected.

Connect CrispFull reference

What you can do

7 actions, each one call from a workflow or a server function. Triggers come from your app: a row changing, a schedule or a webhook.

  • Create Conversationcreate_conversation
    Creates a new conversation.
  • Add Note to Conversationadd_note
    Adds an internal note to a conversation.
  • Change Conversation Statechange_state
    Updates the state of a conversation.
  • Create/Update Contactcreate_update_contact
    Creates a new contact or updates an existing contact.
  • Find Conversationfind_conversation
    Searches for conversations matching the specified criteria.
  • Find User Profilefind_user_profile
    Finds a user profile by email address.
  • Custom API Callcustom_api_call
    Make a custom API call to a specific endpoint

Set it up

About two minutes, once per project or once for the whole workspace.

  1. Open Integrations in the builder

    Backend panel, Integrations tab, then Crisp. To connect it for every project, use Workspace settings, Integrations.

  2. Add your credentials

    An API key (or token) from your Crisp account, pasted once. It is stored encrypted and only read on the server when an action runs.

    • API key From Crisp's settings
  3. Call an action

    From a workflow, by integration id and action name. The call answers with success, output and, when it fails, the reason.

    Workflow
    // .workflow.js (native ctx)
export async function run(ctx) {
  const res = await ctx.integrations.invoke("crisp", "create_conversation", {
    "websiteId": "<website id>",
    "email": "<customer email>",
    "username": "<customer username>",
    "messageFrom": "user",
    "message": "<message>"
  });
  if (!res.success) throw new Error(res.error);
  ctx.log.info("Crisp answered", { output: res.output });
}

Crisp and its logo are trademarks of their owner, shown only to identify the service this integration connects to. Their use does not imply endorsement by, or affiliation with, that company.

Connect Crisp once. Every workflow can use it.

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