Freshdesk

Create and manage support tickets and add notes in Freshdesk. In Appbricx, your workflows and server functions call it by name once it is connected.

Connect FreshdeskFull reference

What you can do

6 actions, each one call from a workflow or a server function. Triggers come from your app: a row changing, a schedule or a webhook.

  • Get All Tickets By Statusget_all_tickets_by_status
    Get All Tickets by selected status from Freshdesk.
  • Get Contact from IDget_contact_from_id
    Get contacts details from Freshdesk using ID number.
  • Get Freshdesk Contactsget_contacts
    Get contact details from Freshdesk for all (optional filtered) contacts.
  • Get Ticket Statusget_ticket_status
    Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id
  • Get Ticketsget_tickets
    Get Ticket instances from Freshdesk.
  • Custom API Callcustom_api_call
    Make a custom API call to a specific endpoint

Set it up

About two minutes, once per project or once for the whole workspace.

  1. Open Integrations in the builder

    Backend panel, Integrations tab, then Freshdesk. To connect it for every project, use Workspace settings, Integrations.

  2. Add your credentials

    An API key (or token) from your Freshdesk account, pasted once. It is stored encrypted and only read on the server when an action runs.

    • API key From Freshdesk's settings
  3. Call an action

    From a workflow, by integration id and action name. The call answers with success, output and, when it fails, the reason.

    Workflow
    // .workflow.js (native ctx)
export async function run(ctx) {
  const res = await ctx.integrations.invoke("freshdesk", "get_all_tickets_by_status", {
    "status_filter": []
  });
  if (!res.success) throw new Error(res.error);
  ctx.log.info("Freshdesk answered", { output: res.output });
}

Freshdesk and its logo are trademarks of their owner, shown only to identify the service this integration connects to. Their use does not imply endorsement by, or affiliation with, that company.

Connect Freshdesk once. Every workflow can use it.

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