Intercom

Create contacts, send messages, and manage conversations in Intercom. In Appbricx, your workflows and server functions call it by name once it is connected.

Connect IntercomFull reference

What you can do

22 actions, each one call from a workflow or a server function. Triggers come from your app: a row changing, a schedule or a webhook.

  • Find Conversationfind-conversation
    Searches for conversations using various criteria
  • Send Messagesend_message
    Send a message to a contact (only allowed by admins)
  • Add Noteadd-note-to-user
    Add a note to a user
  • Add/Remove Tag on Companyadd-or-remove-tag-on-company
    Attach or remove a tag from a specific company.
  • Add/Remove Tag on Contactadd-or-remove-tag-on-contact
    Attach or remove a tag from a specific contact.
  • Add/Remove Tag on Conversationadd-or-remove-tag-on-conversation
    Attach or remove a tag from a specific conversation.
  • Add note to conversationaddNoteToConversation
    Add a note (for other admins) to an existing conversation
  • Assign conversation to an admin or a teamassignConversationAction
    (Re)assign conversation to a specific admin or team.
  • Create Articlecreate-article
    Creates a new article in your Help Center.
  • Create Conversationcreate-conversation
    Creates a new conversation from a contact.
  • Create or Update Leadcreate-or-update-lead
    Create or update an Intercom lead.If an ID is provided, the lead will be updated.
  • Create/Update Usercreate-or-update-user
    Update a user within intercom given an email address.

All 22 actions with their inputs

Set it up

About two minutes, once per project or once for the whole workspace.

  1. Open Integrations in the builder

    Backend panel, Integrations tab, then Intercom. To connect it for every project, use Workspace settings, Integrations.

  2. Sign in to Intercom

    You sign in to Intercom and approve access. Appbricx keeps the tokens, encrypted, and refreshes them.

    This uses an OAuth app: the platform's, or your own from the admin panel, and you can bring your own credentials.

  3. Call an action

    From a workflow, by integration id and action name. The call answers with success, output and, when it fails, the reason.

    Workflow
    // .workflow.js (native ctx)
export async function run(ctx) {
  const res = await ctx.integrations.invoke("intercom", "find-conversation", {
    "searchField": "id",
    "matchType": "contains",
    "searchTerm": "<search term>"
  });
  if (!res.success) throw new Error(res.error);
  ctx.log.info("Intercom answered", { output: res.output });
}

Intercom and its logo are trademarks of their owner, shown only to identify the service this integration connects to. Their use does not imply endorsement by, or affiliation with, that company.

Connect Intercom once. Every workflow can use it.

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