Zendesk

Create, update, and search tickets, and add comments in Zendesk. In Appbricx, your workflows and server functions call it by name once it is connected.

Connect ZendeskFull reference

What you can do

13 actions, each one call from a workflow or a server function. Triggers come from your app: a row changing, a schedule or a webhook.

  • Create Ticketcreate-ticket
    Create a new ticket in Zendesk.
  • Find Ticket(s)find-tickets
    Search tickets by ID, field, or content.
  • Add Comment to Ticketadd-comment-to-ticket
    Append a public/private comment to a ticket.
  • Add Tag to Ticketadd-tag-to-ticket
    Apply one or more tags to a ticket.
  • Create Organizationcreate-organization
    Create a new organization record.
  • Create Usercreate-user
    Add a new user to the Zendesk instance.
  • Delete Userdelete-user
    Remove a user and associated records from the account.
  • Find Organization(s)find-organization
    Search organizations by name, domain, external ID, or other criteria.
  • Find User(s)find-user
    Search users by email, name, role, or other criteria.
  • Update Organizationupdate-organization
    Update existing organization fields.
  • Update Ticketupdate-ticket
    Modify ticket fields or status via API call.
  • Update Userupdate-user
    Update existing user fields.

All 13 actions with their inputs

Set it up

About two minutes, once per project or once for the whole workspace.

  1. Open Integrations in the builder

    Backend panel, Integrations tab, then Zendesk. To connect it for every project, use Workspace settings, Integrations.

  2. Add your credentials

    An API key (or token) from your Zendesk account, pasted once. It is stored encrypted and only read on the server when an action runs.

    • API key From Zendesk's settings
  3. Call an action

    From a workflow, by integration id and action name. The call answers with success, output and, when it fails, the reason.

    Workflow
    // .workflow.js (native ctx)
export async function run(ctx) {
  const res = await ctx.integrations.invoke("zendesk", "create-ticket", {
    "organization_id": "<organization_id>"
  });
  if (!res.success) throw new Error(res.error);
  ctx.log.info("Zendesk answered", { output: res.output });
}

Zendesk and its logo are trademarks of their owner, shown only to identify the service this integration connects to. Their use does not imply endorsement by, or affiliation with, that company.

Connect Zendesk once. Every workflow can use it.

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